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Frequently Asked Questions
Ordering & Products
How do I place an order?
Simply browse our products, click “Add to Cart,” and proceed to checkout. Follow the prompts to complete your purchase.
Can I cancel or change my order after placing it?
Orders can be canceled or modified within 12 hours if they haven’t been shipped yet. Contact our support team immediately at support@martfilly.com.
Are your products genuine?
Yes! Martfilly offers 100% authentic and high-quality products sourced from trusted sellers and verified suppliers.
Shipping & Delivery
Where do you ship?
We ship across the UAE and selected international countries. Shipping availability is shown at checkout.
How long does delivery take?
Standard delivery within the UAE usually takes 3–7 business days. Delivery times may vary for international orders.
How much does shipping cost?
Shipping fees depend on your location and the size of your order. Free shipping may be available on orders above a certain amount.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for unused items in original packaging. Please see our Return Policy for more details.
How do I request a return or refund?
Contact our support team at support@martfilly.com with your order number and reason for return. We’ll guide you through the process.
When will I receive my refund?
Once your return is approved and received, refunds are processed within 5–10 business days.
Payments
What payment methods do you accept?
We accept Visa, MasterCard,
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to ensure all transactions are safe and secure.
Account & Security
Do I need an account to shop?
You can shop as a guest, but creating an account allows you to track orders, save addresses, and enjoy faster checkout.
I forgot my password—what should I do?
Click “Forgot Password” on the login page to reset it via email.
Customer Support
How can I contact customer support?
You can reach us at support@martfilly.com
