Martfilly Store Policies

Welcome to Martfilly! We’re committed to providing a secure, transparent, and satisfying shopping experience. Please review the following policies carefully.

1. Shipping Policy

• Processing Time: Orders are processed within 1–3 business days.

• Shipping Time: Delivery times vary based on location, usually within 3–7 business days within the UAE.

• Shipping Charges: Calculated at checkout. Free shipping may apply for orders over a certain amount.

• International Shipping: Currently limited. Please check availability during checkout.

2. Return & Exchange Policy

• Eligibility: Returns accepted within 7 days of delivery for unused and undamaged items in original packaging.

• Non-returnable items: Perishables, personal care items, and customized goods.

• Process: Contact our support team with your order number and reason for return. We’ll guide you through the next steps.

• Refunds: Processed within 5–10 business days after inspection.

3. Cancellation Policy

• Orders may be cancelled within 12 hours of placement, provided they haven’t been shipped.

• Once an item is shipped, the return policy applies.

4. Payment Policy

• Accepted Methods: Visa, MasterCard, Apple Pay, and COD (Cash on Delivery) in select regions.

• All payments are secured via encrypted gateways for your protection.

5. Privacy Policy

• We value your privacy and protect your data by the UAE data protection laws.

• Personal information is used only for order processing, support, and improving your experience.

• We never sell or share your information with third parties without your consent.

6. Customer Support

• Reach out via support@martfilly.com or use the live chat on our website.

• Support hours: Sunday to Thursday, 9 AM – 6 PM (GST)

7. Terms of Service

Using our platform, you agree to our terms of service, including our rules for acceptable use, account responsibility, and compliance with applicable laws.